Refund Policy

Effective Date: August 17, 2025

In PublicScraper, it is our goal to ensure that each customer is satisfied with their subscription. This Refund Policy indicates the criteria under which refunds can be given and on what conditions.

Subscription Payments

PublicScraper is a product which needs a subscription plan. The subscription fee is now charged upfront, depending on the plan chosen (monthly or 6-month).

Refund Eligibility

Only in the following circumstances, refund can be approved:

Platform downtime: When the service is unavailable due to technical issues and the service has been unreachable during the last 72 consecutive hours after reaching out to the support.
Billing issues: Repayment of two charges or verified errors on payment by our support team.

Non-Refundable Cases

They will not give out refunds in the following cases:

Mind change or dissatisfaction on service features.
Semi-annual or unused subscriptions.
Impossibility to use the service because of the error of the user, absence of technical knowledge, or improper arrangement.

Requesting a Refund

In order to get a refund, one should address our support service and provide the data on the account and the reason why you should get a refund:

Contact Us

Every refund application is considered on a case by case basis. In case it is approved, the refunds would back to the initial payment method in 7-14 business days.

Changes to This Policy

We can revise this Refund Policy whenever we want. This page will have the updates posted with modified date of effect.