Refund Policy
Effective Date: August 17, 2025
At PublicScraper, we want every customer to be confident in their subscription. This Refund Policy explains when refunds may be granted and the conditions that apply.
1. Subscription Payments
- Access to PublicScraper requires an active subscription plan.
- Subscription fees are billed in advance, based on the plan selected (monthly or 6-month).
2. Refund Eligibility
Refunds may be approved only under the following circumstances:
- Platform downtime: Technical issues that prevent access to the service for more than 72 consecutive hours, after contacting support.
- Billing errors: Duplicate charges or confirmed payment mistakes verified by our support team.
3. Non-Refundable Cases
Refunds will not be issued in the following cases:
- Change of mind or dissatisfaction with service features.
- Partial or unused subscription periods.
- Inability to use the service due to user error, lack of technical knowledge, or incorrect setup.
4. Requesting a Refund
To request a refund, please contact our support team with your account details and the reason for your request:
- Each refund request is reviewed individually.
- If approved, refunds will be processed back to the original payment method within 7–14 business days.
5. Changes to This Policy
We may update this Refund Policy at any time. Updates will be posted on this page with a revised effective date.